The questions on this FAQ page reflect those regularly received by technical support.
Feel free to contact WEX technical support with WTP questions or issues not covered here.
WTP Applets
Basket Trader
Basket Rejected—Is there a setting that needs to be changed?
What is the easiest way to drop a list of positions into the grid?
Does Basket Trader support Bloomberg symbology?
Once the basket is loaded, does execution start immediately?
What is the format for an option order?
Can I have Buy and Sell orders in the same basket?
Tick Chart Viewer
How do I get real time data in the charts?
What are the various technical indicators in charts?
Equity Quote Cube/Option Quote Cube
How do I lock SLA (Auto Sell)?
Can I see the book depth in the Option Quote Cube?
I've lost my depth of book and cannot see the stacked bids and offers. What must be configured?
How do I launch a volatility graph?
How do I turn off the flashing every time a price movement occurs in the montage grid?
How can I view non-standard expirations?
Global Configuration
How do you add a specific sound for an event?
How do I disable a notification?
Managed Orders
For a Spread Trader, how can I see the average spread of my Executed Orders?
How can I increase vol levels by more than one percent at a time?
How do I change the firm when creating a new managed order?
When I execute an order on Spread Trader, am I subject to leg risk?
What does Stop Loss mean in Spread Trader?
How can I prevent stalled messages (due to lagged market data) in my Vol Trader orders?
How does Vol Trader calculate the volatility?
Why am I seeing market data lag in the Managed Order Console?
Hedge Agent
Can I send only market orders?
Can I specify some securities to be hedged and not others?
Can I specify specific types of orders?
How do Locate ID and short sales work in Hedge Agent?
What is the "Confirm Rule/Override" box for?
What does the Min(imum) Delta do?
What is the Root Hedge Override for?
Order Grid
How do I add/change tabs in the Order Grid?
When I have several orders in one name how can I quickly get an average of some but not all?
How do I see the total number of contracts traded for the day?
Order Ticket
Position Grid
In the Position Grid are columns Position and Position Exec. What is the difference?
How do I create a custom column with the formula Gamma * (.01/(1/last price)) * Last Price?
Quote Grid
How do I set up a color highlight in Quote Grid when a new low/high or 52-week low/high is reached?
Spread Builder/Spread Book/Spread Trader
Is there a method to place spread orders on hold to be executed at a later time?
Does the bid/ask represent the national best bid/offer or by exchange?
How can I view the complex order book?
Can a list of names be copied from a spread sheet and entered in the Spread Book at one time?
What is the difference between Spread Builder and Spread Trader?
Which Spread Types are available in Spread Book?
What does Stop Loss mean in Spread Trader?
Spread Ticket
When I execute an order on the Spread Ticket, am I subject to leg risk?
General Information
How do I make my WTP windows have a title bar so they can be selected and dragged?
How can I see the trade details from the prior day?
What are the bandwidth requirements for a Radianz line?
What do the messages mean in the WTP Toolbar?
Can the tabs in grids be moved to the bottom of the grid or to the side of the grid?
Can I have Toggle Symbol Tracking enabled between two WTP applets only?
When sending out orders via IOC routes, I often don't see the IOC tracker. Why is that?
In a grid, how do I remove the decimals in a column?
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